FAQs

Do I Have To Pay VAT? (Value Added Tax)

20% VAT is only charged to UK customers and European customers who don’t have a valid VAT number. Customers from outside the European Union (including USA) will not be charged VAT.

 

Do You Deliver To My Country?

Yes, we ship worldwide using Express service and all Countries we ship to can be found here.

 

Do You Only Sell In Packs?

Yes, all Styles come in packs of specific sizes as confirmed for each style on the product pages. Unfortunately, we are unable to split these. 

 

How Do Product Pack Ratios Work?

Pack Ratio’s and Pack Sizes are found on each individual product page;

For example, if there are 6 Units in a specific styles pack and the Sizes Ratio is shown as;

Size UK 8-10-12-14

Sizes Ratio 2-2-1-1

6 Units Per Pack

——————————————————————————

You would receive the following sizes below in the pack of 6;

2 UK Size 8 – or – 2 EU Size 36 – or – 2 USA Size 4 

2 UK Size 10 – or – 2 EU Size 38 – or – 2 USA Size 6

1 UK Size 12 – or – 1 EU Size 40 – or – 1 USA Size 8

1 UK Size 14 – or – 1 EU Size 42 – or – 1 USA Size 10

 

When Will My Order Be Dispatched And Shipped?

Once payment has been received goods are then dispatched. We offer same day shipping if your order is placed by 2pm Monday-Thursday. Please see our full delivery information by clicking here.

 

How Do I Track My Order?

All orders are tracked with either Parcel Force or DHL, depending on your delivery address. Once you place your order you will receive an order confirmation email, followed by your order dispatch email once dispatched – which will contain your delivery tracking information. You can log in to your account on the website, click on Order History and your order number to find your order tracking number and a link to Parcel Force website or click here to Parcel Force to add your Tracking Number found in your Email Order Dispatch Confirmation or click here for DHL.

 

How Do I Make Changes To My Order?

You can change your billing and shipping address while placing an order, during the checkout process. Remember please note Billing and Delivery must be in the same country. In case of any other changes such as VAT registration number – send all the necessary updates to: sales@fashionhubglobal.com

 

What Is Your Size Guide For UK, USA, Europe, And The Rest Of The World?

Check out our size guide page here.

 

Can I browse your products in store?

No, for now we are an online-only store. Purchases are made through our website!